Your privacy is important to us. We will not release your details to any third party. Your contact details will be used only to reply to your query, or to add you to our newsletter mailing list, if you have requested this. Please be sure in this case to give us your email address and/or your postal address. If you wish to unsubscribe from the newsletter at any time simply click on unsubscribe and send. Any information that we collect in relation to you is kept strictly secured.
Mail: OmVeda International Pty Ltd, P.O. BOX 248, ROZELLE, NSW 2039
Email: [email protected]
Telephone: +61 2 94201100
SECTION 1 – WHAT INFORMATION DO WE COLLECT?
We collect Personal Information where the information is necessary for us to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.
We collect and uses Personal Information primarily to supply you with the products and services you order from it. We also collect and uses Personal Information for related (or secondary) purposes including:
- Billing and account management.
- Business planning and product development
- If you subscribe to our mailing list, we will collect basic contact details such as your email and contact name. With your permission, we may send you emails about our promotions, new products and other updates. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list via the “unsubscribe” link at the bottom of each email.
- You can use the online forms for a number of purposes such as to request further information about other products and services. In order to process your request, we will require you to provide us with your name, email and contact.
- From time to time we may conduct voluntary surveys or request other voluntary information. The surveys provide us with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.
Contact form data:
Browsing our site and Cookies
You may visit our site anonymously however, when you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
This information includes:
- The type of browser and operating system you are using;
- the address of the referring site (i.e. the previous site you had visited) and the website you leave our site to visit;
- the date and time of your visit;
- your server’s IP address (a number which is unique to the machine); and
- the address of the pages you accessed.
It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.
When you register for an account, we collect and store your name and your email address. This information is stored securely.
Online Platform and Payment Gateways:
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We require this information to help us process and manage your order.
Our online store is hosted with Woo-Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Woo-Commerce will store your data on a secure server behind a firewall and will use the information we collect as part of the payment processing practice.
When you add a product to the shopping cart this information will remain in the cart for an indefinite period of time unless you delete it.
When you make a purchase the Personal Information disclosed to us to complete purchases that you make will be shared with whichever payment gateway you select.
Payment and third-party services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Your payment options are: PayPal, Afterpay, Zip Pay, Credit Card (Visa or Mastercard)
Where you submit a payment via the Site, you will be providing your credit card details to one of these service providers. Your credit card details are not stored by the service provider and cannot be accessed by our staff.
All customers who purchase from OmVeda are invited to review their purchase several weeks after delivery. No rewards or incentives are offered in return for reviews. All reviews are aggregated by a third-party (Customer Reviews) and are published as is. Please refer to the Customer Reviews Terms & Conditions for more information.
When you click on links on our blog, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 2 – CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by doing one of the following:
Click on the “unsubscribe” button at the bottom of the email and follow the prompts
Contact us at [email protected]
Call us on +61 2 9420 1100
You have the right to:
- request that your personal information be deleted in its entirety at any time
- object to your data being processed at any time;
- receive the data you have provided in a “structured, commonly used, machine-readable format” and to transmit that data to another organisation;
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
OmVeda will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
Information collected at this site may be disclosed to third parties where functions are being outsourced. We may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.
SECTION 4 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
OmVeda requires employees and contractors to perform their duties in a manner that is consistent with our legal responsibilities in relation to privacy.
OmVeda will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within our company who have a genuine “need to know” as well as “right to know”.
Are personal account details safe when being transmitted?
OmVeda strives to protect your personal information during its transmission. OmVeda’s secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. However, while we maintain high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.
Are personal account details stored safely?
OmVeda takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. OmVeda only permits your details to be accessed by authorised personnel.
Privacy Breach Management:
A privacy breach occurs when there is a failure to comply with the Privacy
Policy. Usually, this will result in an unauthorised disclosure of or unauthorised access to personal information.
Individuals affected by the breach will be notified within 72 hours of the breach being identified unless the breach is unlikely to result in a high risk to your rights and freedom.
SECTION 5 – COOKIES
What are they and why do we use them?
Most web browsers automatically accept cookies, though you do not have to.
For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If OmVeda is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at [email protected] or by mail at OmVeda: P.O. BOX 248, ROZELLE, NSW 2039